FAQ

FREQUENTLY ASKED QUESTIONS

Happy to share info to help you with any questions you may have about your stay.
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Q: IF I HAVE TO CANCEL WITHIN 14 DAYS OF BOOKING WILL I LOSE ALL MY MONEY?

A: We will try our best to avoid that. We will list your room and try and get another guest to take your room. If we are successful we will refund you in full. The earlier you cancel the more likelihood we can achieve that.

 

Q: IF I HAVE A DEATH OR OTHER UNFORTUNATE SITUATION WILL YOU STILL NOT REFUND ME IF I CANCEL?

A: We have every sympathy and will try our very best to be considerate. However we cannot insure against such events but you can. If you book using many credit cards you may have insurance already and many annual policies cost under $100.

 
Q: WHAT IS YOUR CANCELLATION POLICY?

A: A non refundable deposit of $300 is processed at the time the booking is made to guarantee your reservation. The balance is charged 14 days prior to arrival and is charged to your credit card at that time. Reservations are guaranteed upon receipt of the deposit.Our Cancellation Policy is 14 days for Suites and 30 days for Cottages, so please be sure to call if you are not able to keep your reservation. We will confirm your cancellation by email. If you cancel with less than 14 days for Suites and 30 days for Cottages, we reserve the right to fully charge for all nights for which we are unable to secure a replacement booking. We will issue a full refund, less the non refundable deposit fee provided we are able to rent the Suite / Cottage to another guest for the entire reserved period.Please note the cancellation policy also applies to reservations booked with Gift Certificates. ”No Shows” and unscheduled early departures are subject to full payment for all nights reserved.

We are a small Inn and our cancellation policies must be more restrictive than a large hotel, we recommend you consider traveler’s insurance to protect your vacation.

A cancellation is very disappointing to both the guests who have decided to cancel and the Inn. In most instances, we will have turned away other guests who would have reserved for your dates.

We strongly suggest Travel Insurance to protect your holiday.

Q: AM I ALLOWED TO BRING CHILDREN AND INFANTS?
A:  Please email us – Tranquility Bay offers an adult-orientated environment for couples coming for a relaxing and romantic time. The rugged natural environment has many hazards for children including an unguarded deepwater dock, meaning parents cannot relax here and must supervise children constantly. However, vigilant and active parents and families have awesome times here. Treehouse Cottage is 52 uneven steps up in the rainforest and so not ideal for young children but families with well-behaved children of 3-10 may have a great time if the parents are vigilant and willing to supervise their children at all times and are fit and able to carry te children up and down to the cottage.

Q: CAN WE HAVE LATE CHECK OUT/ EARLY CHECK INN?
A:  If we are suitably staffed and it is possible we will always do our best to help you with your requirements. Contact house-keeping the day prior to check out/check in and in any case, you are always welcome to drop off bags and go for a kayak/hike/paddle board/hot tub before check in and after check out.

Q: WHAT FACILITIES DO YOU HAVE FOR DISABLED GUESTS?
A: Our property does not have any specific disabled-access rooms so please call us to discuss your requirements. We have had guests in wheelchairs (with able helpers) visit and have a fantastic time here. However, our property is on a natural terraced slope to the ocean wit gravel paths and so it is not ideal but two rooms have level access and decks are accessible with stunning views. So call us before booking and we can discuss your particular needs.

Q: THERE ARE THREE OR FOUR OF US WANTING TO SHARE A ROOM – IS THAT POSSIBLE?
A: No. Our rooms are designed for two adults having a romantic getaway. If you wish us accommodate children please email us as we may have a solution.

Q: CAN I GET HERE BY TRANSIT?
A: No. Our rooms are designed for two adults having a romantic getaway. If you wish us accommodate children please email us as we may have a solution.

Route 1 — Langdale Ferry-Gibsons/Sechelt

View Schedule

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Q: Can I fly by Sea Plane?
A: of Course

Sechelt

Harbour Air terminal is located in Porpoise Bay besides The Lighthouse Pub.

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Address

Harbour Air,5764 Wharf Road,
Porpoise Bay, Sechelt, BC, V0N 3A0

Phone

604-885-8774

Fax

604-885-7900

Q: LGB OK?
A: We are a discreet, friendly and inclusive Inn welcoming everyone to enjoy the stunning scenery and tranquility.

Q: WE KNOW YOU DON’T ALLOW PETS BUT DO YOU ACCEPT SERVICE DOGS FOR DISABLED OR BLIND PEOPLE?
A: Yes we do but do ask you to be particularly careful and bring your own dog blankets and to restrict your dogs access to soft furnishings.

Q: ARE THERE ANY CONVENIENCE STORES CLOSE BY?
A: No, there are no stores or restaurants of any kind until you reach Sechelt which is 10 km away. This small town has everything you could possibly need.

Q: HOW DO WE BOOK SPA TREATMENTS?
A: We have a local massage expert offering in-room massages -please email us for more information – you will be sent details by email at the time of booking.

Q: WHAT’S THE BEST TIME OF YEAR TO VISIT?
A: Each season here is very special. Laying on deserted beach mid-summer, lounging in the hot tub with frost on the ground and migrating birds flying around mid winter. Our personal favorites months are April/May when the mountains are still full of snow, the days are long and the weather warm. Also September as the water is so. so warm and the sunsets are spectacular. Mid-Winter is also exciting, trekking in snow in the Tetrahedron Provincial Park followed by a super soak in the steaming hot tub!

Q: HOW MANY PEOPLE CAN BE ACCOMMODATED?
A: Each season here is very special. Laying on deserted beach mid-summer, lounging in the hot tub with frost on the ground and migrating birds flying around mid winter. Our personal favorites months are April/May when the mountains are still full of snow, the days are long and the weather warm. Also September as the water is so. so warm and the sunsets are spectacular. Mid-Winter is also exciting, trekking in snow in the Tetrahedron Provincial Park followed by a super soak in the steaming hot tub!

Q: IS TREEHOUSE SUITABLE FOR CHILDREN ?
A: This is the situation, so it’s your call, we have a four-year-old and 1.5 years old, if we stayed there one parent would sleep in one bed with children and one parent in another bed with the other child.

The cottage is up 52 uneven and occasionally slippery steps, especially in wet or frosty weather, so access with children can be extremely dangerous and each child will need to be accompanied up and down the steps by a very strong and able parent,

For this reason we restrict the cottage to two small children 3-15 with strong,active and engaging parents who are comfortable supervising their children 110% of the time, as the cottage is in a dangerous environment for children, with slippery steps, hot wood stove, a fast flowing freezing cold creek and active wildlife in the area such as bears and cougars. It is not a place for a relaxing break with children.

Treehouse is an awesome cottage for active parents who are engaged with their children 110% of the time in this stimulating wilderness environment.

In winter you will have the added danger for children of a very hot and difficult to guard wood stove.

There is a queen bed in the loft which is not easy at all to access for young children, the other queen bed is on the main floor, so your children will be sharing a bed a fair distance apart from parents unless each parent is sharing beds with children.


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